Don't be afraid to ask.
We're not afraid to answer

What are the main differences between the Posh and Weekender models?

While both the Posh and Weekender offer exceptional relaxation and comfort, there are a few key distinctions between these models:

• Construction: The Posh is crafted entirely from 3mm stainless steel, providing a robust and durable build. In contrast, the Weekender features a combination of 1.5mm and 2mm stainless steel, offering a balance of strength and affordability.

• Cedar Differences: The cedar used in the Posh and Weekender models showcases a noticeable difference in thickness and spec. For a visual comparison, please visit our Instagram page where we have provided a side-by-side image of the Posh cedar and Weekender board.

• Tub Design: The Posh boasts elegantly rolled stainless steel edges and a cone-shaped interior, creating a sleek and sophisticated aesthetic. The Weekender, on the other hand, features straight lines and a more traditional tub design.

How many liters does your hot tub hold?

Our hot tubs are designed to hold approximately 1,000 liters of water. This capacity provides ample space for a comfortable and relaxing soak for multiple people.

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How long does it take for your hot tubs to heat up?

Our hot tubs typically take around 120 minutes to heat up from cold. This heating time may vary depending on factors such as the ambient temperature and the desired water temperature.

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Can I get my hot tub delivered?

Absolutely! We offer nationwide delivery services to reach even the most remote locations in New Zealand. Our delivery teams are equipped with specialised machinery to handle tricky terrain and ensure your hot tub arrives safely and securely at your desired site. We understand that the most special places are often the most challenging to access, so we've designed our delivery process to take the hassle out of the experience. Our affordable delivery fees include on-site delivery, saving you the inconvenience of transporting your hot tub from a depot. We crate all our hot tubs, so they are protected throughout the delivery process.

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Do you offer custom hot tubs to meet specific requirements?

Yes, we specialise in creating custom hot tubs tailored to your individual preferences and needs. Our team can work with you to design a hot tub that perfectly complements your outdoor space and lifestyle. Please allow for a lead time of approximately 12 weeks to ensure that your custom hot tub is crafted to the highest standards and specifically to you.

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Do you have stock of all your models?

We strive to maintain a consistent stock of all our hot tub models to meet the demand. However, due to the increasing popularity and growth of our business, there may occasionally be a waiting period of a few weeks for certain models. If you have a specific model in mind, we recommend contacting us to inquire about its current availability.

For customers seeking a truly personalised experience, we also offer custom hot tub designs. Please let us know if you have any specific requirements, and we will be happy to create a unique hot tub tailored to your needs.

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I am quite tall. Will I fit comfortably in your hot tubs?

Our hot tubs are designed to accommodate a wide range of body types, including taller individuals. The dimensions of our tubs are as follows:

• Full capacity: 840mm

• Seat height: 300mm

• Distance from seat to waterline: Approximately 500mm (may vary slightly depending on water level)

These measurements should provide ample space for most people to enjoy a comfortable soak. However, if you have specific concerns about your height, we recommend contacting us directly to discuss your needs and ensure that our hot tubs will be a suitable fit.
 

How much do your hot tubs weigh?

Our hot tubs typically weigh around 340 kilograms. This weight may vary slightly depending on the specific model and configuration.

Can we supply our own heat pump or plumb our own outdoor bath?

Absolutely, please just let us know that you would like this as your requirement.

 

Do I need to use chemicals in my wood-fired hot tub?

No, one of the significant advantages of wood-fired hot tubs is that they do not require the use of harsh chemicals to maintain water quality. This natural approach provides a healthier and more enjoyable soaking experience.

We recommend changing the water in your hot tub every couple of days, especially if it is used frequently. This regular water turnover helps to prevent any buildup of bacteria or algae, ensuring a clean and refreshing Hot Tub.

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Do you offer a warranty on your hot tubs?

Yes, our stainless steel tubs come with a 10-year warranty, while all other components are covered for two years from the date of purchase.

Yay! My Soak Hot Tub has arrived. What should I do next?

Congratulations! To get started with your new Soak Hot Tub, please follow the "How to Guide" for detailed instructions on unpacking, lighting, and preparing your tub for use.

If you have any questions or require further assistance at any point, please don't hesitate to contact our customer support team. We're here to help you make the most of your new hot tub experience.
 

Does your hot tub have feet?

Yes, our Soak hot tubs are equipped with feet. To protect the timber underneath, we apply a protective coating. Additionally, we install small plastic feet to elevate the tub slightly off the ground. For optimal performance and longevity, we recommend placing your hot tub on a flat, hard surface, such as concrete or decking. Avoid placing it directly on grass or soft surfaces.